How to work with Refunds and Credit

To work with Refunds and Credit

This option allows you to enter a credit memo/refund to record a return when a customer returns items for which you have already recorded an invoice or cash sale.

If necessary, issue a credit card refund for the returned items.

When writing a refund check to a customer, always complete a credit memo first in order to track the sale, return, and refund correctly.

• First of all, you have to choose the Customers tab in the navigator bar and select the Refunds and Credit tab.

• And then you will see this dialog box appear in the window.